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Stephen talks about his experience when he started to manage the family business, and what they do for their customers.
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Stephen talks about his experience when he started to manage the family business, and what they do for their customers.
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Yeah. So when you made that made that transition into the family business, I would imagine that going into this new culture, new environment that you were familiar with it and you had some expectations. But I imagine there were some things that you didn't expect. What were those? Well, the funny thing and it's kind of an inside joke now is I called dad, you know, I said I really would like to come in like to talk to you about it. I said, but you know me, you know, I'm not super technical and as as I said, I got my degree through grit, my giftedness and I was just like, you know, so it's what you do very technical. I really like kind of kind of break it down or am I going to be more of the people side and sales and sales management? But no, it's really not that technical what we do in very technical. When I got here and started getting into, I was like, oh my gosh, this is, this is like I am an idiot, I'm a fool. This is why did I think that, you know, an engineering company was not going to be technical. And so that's been the hardest part for me, is just the technical side of what we do, and as my dad said, He's like, it's not technical to me, and I was like 45 years and it's like right in your wheelhouse and it's just way you're wired and um so kind of seeing where he and I are really different and he just geeks out on it and I'm just kind of thinking how can I get through this? So it's a different mindset there where he just wants to go down to even stay down long and actually solve the problems and I'm looking for someone to tell me the answer and the solution so I can go sell it to somebody. So that's been a real, real different thing. But kind of what a couple of years ago, he kind of grabbed me by the shoulders, one of those come to jesus meetings and said, look, you can't B. S. Your way through this and you have to know how this stuff works because when you sell something and you get a purchase order from a customer and you show up with the product and then you you leave after it's installed, it has to work perfectly the first time. And if you size the wrong pump or you misapply the right, you know, whatever you, if you do the wrong math problem, you get the wrong answer and it doesn't match up for work in your reputation is really crap And you know, one mess up, can screw up 100 out of boys and you you've got to slow down ghosts. Just go slow and think and solve this problem and then go forward from there. So that was a real, I don't know if that makes any sense to you or not, but that was a real hard thing for me to come to grips with was just a reality of minute. It takes a long time to figure this stuff out. Because I'm always looking for how can we systematize it? How can we solve it once and never saw it again? That keeps saying that every problem is different. Every situation is different. So that's just kind of been a that's probably two deep into our world I guess. I don't know if that's, you know or not.
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