Group 4 Created with Sketch.
Your changes have been saved
Episode 68 of 70

68. Creating an Amazing Guest Experience in a Suite

Duration: 49:57
Running a salon isn't just about hair and makeup. It’s about a personalized experience where your clients can feel comfortable, vulnerable, safe and beautiful from the inside out. That's why creating an amazing guest experience for clients is so important. Wondering how to create an experience worth
Snippets are a new way to share audio!
You can clip a small part of any file to share, add to playlist, and transcribe automatically. Just click the to create your snippet!
Snippets: Clips of 68. Creating an Amazing Guest Experience in a Suite that people like
There are currently no snippets from 68. Creating an Amazing Guest Experience in a Suite.
Snippets are an easy way to highlight your favorite soundbite from any piece of audio and share with friends, or make a trailer for Sola Stories
Playlists that 68. Creating an Amazing Guest Experience in a Suite appears on.
There are currently no playlists containing this audio.
Add this audio track to one of your playlists
Add to Playlist
Up Next
Full Description
Back to Top
Running a salon isn't just about hair and makeup. It’s about a personalized experience where your clients can feel comfortable, vulnerable, safe and beautiful from the inside out. That's why creating an amazing guest experience for clients is so important. Wondering how to create an experience worth coming back for? What small (or big) things can you add to your salon environment or service to make them feel special?  Tune in to this episode as Angela Ribbler, Jennie Wolff, Hunter Donia and Ebony Nelson share how to create a memorable guest experience in a salon studio, while also incorporating your personality and core values into your safe haven. Your clients don’t just come to you for a service but rather a holistic experience. Creating a next-level guest experience is a win-win because they feel pampered, and you can feel comfortable and confident charging what you’re worth. In This Episode [0:31] – A Clubhouse conversation about creating a great client experience in a suite. [1:52] – What makes what Ebony offers unique. [3:54] – Ebony compares the guest experience to customer service. [5:52] – Ebony makes it a point to hype her clients up! [8:28] – Jennie confirms how important it is, as a customer, to feel seen. [9:14] – How Hunter's salon offers a unique experience. [11:02] – Hairstylists are problem solvers! [12:08] – Hunter reveals a couple of ways that he makes the experience with him tailored to his clients. [13:05] – Angela offers her perspective as a client and discusses the booking process. [13:58] – Ebony's thoughts on booking appointments. [15:44] – Simplify your marketing! [17:05] – Hunter offered a complementary Zoom consultation before prospective clients booked appointments with him. [19:22] – Why a pre-consultation can be very important. [22:28] – Your consultation is a chance to excite prospective clients! [25:03] – More insight about making clients comfortable. [26:01] – Always improving the experience gives you a reason to raise prices. [27:34] – Challenge creates opportunity! [29:43] – Read your guests so that you can interpret what they want that day. [31:08] – What Katie has been doing to make her clients comfortable. [33:53] – Incorporate your personality into your salon experience! [36:25] – Hunter builds his brand around low maintenance. [39:49] – How to encourage clients to relax and enjoy quiet time during a lengthy appointment. [40:58] – Hunter discusses setting boundaries. [43:19] – Your client wants their hair to look good which you can't do if you're drained of energy. [44:33] – Movies and shows are one way to keep clients occupied. [47:11] – You can create a better experience for guests when you know them!   Links and Resources Follow Sola on Instagram: @solasalons Follow Hunter Donia on Instagram:@hairbyhunty Follow Ebony Nelson on Instagram: @theebonynelson Follow Angela Ribbler on Instagram: @acontentqueen Follow Jennie Wolff on Instagram: @jenniethewolff BeautyHive
Up Next
Add to playlist
New playlist

Embed

COPY
Embed Options
Create Playlist
Select the Station you want to upload this audio to
Station
0 / 140
0 / 2000
Playlist Icon Image:
(.jpg, .png, min size 500x500px)
Privacy
Subscribers
Your
voice
matters.
Discover & Listen to the world’s largest free collection of audio
Password reset

Enter your email address that you used to register. We'll send you an email with your username and a link to reset your password.



If you still need help, contact Vurbl Support
Password reset sent

You have been sent instructions on resetting you password to the email associated with your account. Please check your email and signing in again.


Back to Sign In
If you still need help, contact Vurbl Support
Your
voice
matters.
Discover & Listen to the world’s largest free collection of audio
Reset password

Please enter your new password below.



If you still need help, contact Vurbl Support
Your voice matters.
Discover & Listen to the world’s largest free collection of audio
Verify Email

Enter your email address that you used to register. We'll send you an email with a link to verify your email.



Cancel
Delete Profile
Are you sure? We will miss you :'(
Delete
Delete Audio
Are you sure?
Delete
Delete Playlist
Are you sure you want to delete this playlist?
Delete
Notifications Mark all as read
    You currently have no notifications
    Edit Snippet
    0 / 140
    0 / 140