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Creating an Incredible Customer Experience

Duration: 41:39
Nate Brown is the Co-founder of CX Accelerator, a company that helps customer experience-focused professionals succeed through a first-class virtual community. He is also the Chief Experience Officer at Officium Labs, where he serves customers and builds up brand presence through story-driven market
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Nate Brown is the Co-founder of CX Accelerator, a company that helps customer experience-focused professionals succeed through a first-class virtual community. He is also the Chief Experience Officer at Officium Labs, where he serves customers and builds up brand presence through story-driven marketing.  Nate is the author of the “CX Primer,” a comprehensive guide to customer experience management. He was named the CX Influencer of the Year by Cloud Cherry in 2019 and a Top Global CX Thought Leader by TruRating, Qminder, ProcedureFlow, and many others. In this episode… A great customer experience is what gives your product or service value, but a bad customer experience can make you lose business. So how do you make sure your customers are getting the best experience possible? What are the strategies to positively impact your customers? Customer service expert Nate Brown says that your customers are a big part of marketing; they network and share their experience — good or bad — with other potential customers. You have to earn a great reputation from customers by creating an effortless experience for them. So how exactly can you foster a culture in your business that inspires a positive encounter for your customers and a favorable opinion of your company?   In this episode of the Multiply You Podcast, Austin Clark is joined by Nate Brown, Co-founder of CX Accelerator and Chief Experience Officer of Officium Labs, to talk about strategies for promoting incredible customer experiences. Listen in as Nate shares the best practices of customer experience, from employee connection, to establishing loyalty, to creating a unique brand identity. Stay tuned.
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