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Ep 177: Same-day e-commerce delivery strategy

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Ben Nowlan, CEO of OmniCX and co-founder of delivery start-up Sherpa, joins me to talk about fast delivery: The background to setting up Sherpa’s fast delivery service Interactive delivery management from a consumer perspective and from a merchant/delivery perspective Communications between the delivery driver and the recipient Are companies not trying to be customer-centric? What’s the driver behind same-day delivery - customer demand or fear? Or is there a coherent strategy? How can same-day delivery be successful? Ben shares key strategic points for offering same-day delivery. Why carriers need to understand retailers Cart values and fast delivery Click and collect Do customers really want products within an hour? How product categories influence speed of delivery In-store fulfilment Data!