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Excelling at Customer Service in Ministry

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Customer service is a leading factor in successful organizations. In this week's episode of the CMN Leadership Podcast, Chris Railey discusses key customer service principles from the book, Excellence Wins, by Horst Schulze. Schulze helped co-found the Ritz Carlton hotel chain and leads with a lifetime of experience in the service industry. Download the study notes for this episode at cmnlead.com