Group 4 Created with Sketch.
Episode 12 of 15

Exploring Human Voice and Simulation Training: Nancy Munro

Play Audio
Add to Playlist
Share Report
Snippets are a new way to share audio!
You can clip a small part of any file to share, add to playlist, and transcribe automatically. Just click the to create your snippet!
Top Snippets - Exploring Human Voice and Simulation Training: Nancy Munro
Found on these Playlists
Add to Playlist
Full Description
Back to Top
Nancy Munro is a true pioneer of the contact center world. She has revolutionized the space with simulation training solutions that kickstart agent productivity and help them get that deer-in-the-headlights moment that many of them simply need before they start taking real calls with real people. The virtual, remote call center is here, and Nancy's products are essential for adaptability in this new work environment. Dive into our discussion on speech analytics and emotion analytics in First Contact: Stories of the Call Center, Episode 9 of Season 1.