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How Can TextChat Help Me With My Business? | Eric Kades

From Audio: Entrepreneur Eric Kades on How Technology Supports Business: The ROI Online Podcast Ep. 117

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station description Steve Brown believes you, the entrepreneur, are the invisible hero of today’s econo... read more
The ROI Online Podcast
Duration: 02:19
Eric Kades explains how to integrate TextChat in your website, and how it can help you in responding to your customers’ queries.
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Eric Kades explains how to integrate TextChat in your website, and how it can help you in responding to your customers’ queries.
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Okay. What I'm curious about is and in the application of this for, you know, the businesses just draw a picture of of an example, like let's say I'm a plumber and I wanna I want to implement your technology. What does it look like the solution? Sure. It really requires no training. The hardest part of it is you have to put a line of code that we give you onto your website. Now we're already integrated into shape. If I were to happen, the Shopify app store, so if you're an e commerce store, you don't have to integrate any software, you just go in, you answer a few questions, click a button and this is live on your website. But if you're a plumber and you're not on Shopify, you are going to have to have your web designer or whoever is handling your website install that line of code for you. We take it a step further where if you don't have that person accessible as long as we can, we have a team of developers as long as we can get access to your website, will install the code for you from that point, you just have to be able to receive a text message. If you can receive a text message, you can then chat with your people via live chat in real time. Because yeah, that's it. If you can text with your friends, you can do text chat and you get a text message when someone's live chatting, not entering their phone number, just live chatting. You click on a link in that text message and you're in a two way conversation with the person like I said, I answered them when I'm talking on the phone. So they the person that's on your website and types in the question, they have not giving you their phone number. No, their live chatting. We're just using the text message notification as the differentiator because you don't get those app notifications and then you, you know, lose a customer because you told them you were going to speak to them live and then you gave them nothing. Um, and that text message notification has really been the game changer for all of our businesses that.
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