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Episode 20 of 42

Solving the Last Mile Problem for the Utilisation of Legal Technology

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station description Fringe Legal provides snackable bites on innovation, transformation, and knowledge ... read more
‎Fringe Legal
Duration: 10:15
Ab: Hello everyone. And welcome to this experimental episode. And this episode will be using machine learning too. read out one of the articles I've written in the past. Probably will be getting a few of these in the coming months. So please do let me know what your thoughts are and excuse any mispr
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Ab: Hello everyone. And welcome to this experimental episode. And this episode will be using machine learning too. read out one of the articles I've written in the past. Probably will be getting a few of these in the coming months. So please do let me know what your thoughts are and excuse any mispronunciations from the ai you can find the full text of the article on fringe legal.com and as always love to hear your feedback. Enjoy.AI narrator 1: This is the audio version of an article, read by your friendly neighborhood artificial intelligence.AI narrator 2: Solving the Last Mile Problem for the Utilisation of Legal Technology  The last mile is a concept that specifically focuses on the movement of goods or services from the distribution centre to the destination – this final aspect of the supply chain is often the most difficult and expensive than any other part of the supply chain.This article considers the last mile problem framed as the utilisation of technology at law firms, and how solving it could provide significant business benefits.The Multi-faceted Approach of Considering the Last Mile Problem  The idea of the last mile was originally conceptualised around the delivery of telecommunications and electricity; since then it has been extended to many other verticals, and is commonly referenced with regards to logistics and transportation.The question we consider here is what is the last mile affecting the legal profession, and how should we start to solve it?The last mile is partly a matter of perspective – when considering the legal eco-system the problem to be solved depends on which part of the legal supply chain is considered – the delivery of legal service, the utilisation of technology, or one of the many other end points.The Promise of Significant Business Gains  Regardless of which part of the value chain is considered from the perspective of a legal technology leader, the mandate should be to help the lawyer (the end user) finish their work quickly and with a high degree of competency.In this article we will demonstrate the value of solving the challenge of the last mile problem by focusing primarily on the utilisation of technology at law firms. My hope is that in working through this a mental framework can be constructed which can also be applied to other forums.Below we will define the problem, consider the benefits, and review some considerations for IT leaders and knowledge professionals.  Delivery and Utilisation of Legal Technology  There has been a boom in the number of technologies being offered to and implemented within law firms. This is particularly the case in large legal markets such as the USA and the UK. The same observation can be made of emerging legal tech markets such as Singapore, where initiatives promoted by the government and other agencies are ensuring a healthy appetite for law firms to obtain legal technology.Law firms are complex businesses with many moving parts, but they all want the same thing: to realise the full potential of their investment. For this to be accomplished there must be a smooth delivery from end-to-end. This is done by maximising the bandwidth so that workflows can be created that put the right tools in the user’s hands at the right time, and in the right way.Often the last mile is the least efficient part of the delivery process. When implementing technology this is often translated as complexities with implementation itself, troubleshooting and training to maximise adoption.Most firms have a fragmented eco-system of legal technology. The annual publication by Litera Microsystems – The Changing Lawyer – reported that almost half of firms are working with over 10 legal technology suppliers, and 68 per cent of firms say that their tech tools overlap in functionality.The problem with this approach is that the users are perpetually confused by which technology to use, and there is a dizzying array of training that must be attended and remembered each time a simple task needs to be accomplished. In solving these issues, we must work towards a simplified system which encompasses a large workflow that is frequently followed by lawyers.  Benefits  Before considering how to solve the problem, let’s consider the benefits of doing so.If we return to our earlier example of transportation, it is easy to see the business paybacks to be gained by solving the problem.In the last five years, within the transportation vertical, companies such as Bird, and Lime have become some of the fastest growing – Bird became the fastest Unicorn in the US (company valued at over one billion USD) –
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