Kelly Henry talks about some tips on how to define your company’s values.
Kelly Henry talks about his definition of great customer service, and what are things you have to think of when aiming for it.
Kelly Henry talks about the 5 percent bump, and the five things you have to think of, to be great at customer service.
Did you know most businesses that claim to have great customer service, really don’t? In this Feature Friday episode of the ROI Online Podcast, entrepreneur and customer service expert Dr. Kelly Henry shares his philosophy behind why excellent customer service is the new marketing, 5 components to s