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Keys To The Shop : Equipping Coffee Retail Professionals

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Keys to the Shop is a podcast designed to provide the coffee retail professional, with insights, inspiration, and the tools you will need to grow and advance your coffee career or coffee business. Together we learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about barista work, management, leadership, personal development, and anything else that will help you achieve success. Continue Reading >>
Keys to the Shop is a podcast designed to provide the coffee retail professional, with insights, inspiration, and the tools you will need to grow and advance your coffee career or coffee business. Together we learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about barista work, management, leadership, personal development, and anything else that will help you achieve success. << Show Less
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353 : Encore Episode! Founder Friday w/ Kathy Turiano of Joe Bean Roasters It's time to go back to an amazing episode of Founder Friday that teaches us about the power of taking risks and listening to what your heart is saying about your business. Back on episode 43 we interviewed Kathy Turiano of the multiple Good Food Award winning and roastery in Rochester, NY, Joe Bean Roasters. Joe Bean was founded in 2005 and has gone through several transformations but has always served the community through coffee and stayed true to their values in the process.  In this episode you will hear all about their origins and their first transformation and I hop you will be encouraged by Kathy's example, wisdom, and insights so you too can find the courage to make a move in the right, but maybe scary, direction for your own coffee shop.  Please do also listen to episode 207 where Kathy comes back to talk about hope is difficult times around the pandemic and what their latest and current iteration is.  Links: www.joebeanroasters.com 207 : Hope in Difficult Times w/ Kathy Turiano of Joe Bean Coffee Roasters   Visit our amazing Sponsors! www.groundcontrol.coffee www.pacficfoodservice.com
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353 : Encore Episode! Founder Friday w/ Kathy Turiano of Joe Bean Roasters It's time to go back to an amazing episode of Founder Friday that teaches us about the power of taking risks and listening to what your heart is saying about your business. Back on episode 43 we interviewed Kathy Turiano of the multiple Good Food Award winning and roastery in Rochester, NY, Joe Bean Roasters. Joe Bean was founded in 2005 and has gone through several transformations but has always served the community through coffee and stayed true to their values in the process.  In this episode you will hear all about their origins and their first transformation and I hop you will be encouraged by Kathy's example, wisdom, and insights so you too can find the courage to make a move in the right, but maybe scary, direction for your own coffee shop.  Please do also listen to episode 207 where Kathy comes back to talk about hope is difficult times around the pandemic and what their latest and current iteration is.  Links: www.joebeanroasters.com 207 : Hope in Difficult Times w/ Kathy Turiano of Joe Bean Coffee Roasters   Visit our amazing Sponsors! www.groundcontrol.coffee www.pacficfoodservice.com
Turning Radius How long does it take to see a change take root in you coffee shop? Well, turns out it all depends on how long you have been operating and how large the company is. When we don't take the dimensions of our business, trying to make a shift  or just keeping things on the right path can be very daunting.  On today's Shift Break we will be talking all about the turning radius of your cafe and how to prepare for and navigate it effectively for its size.  Related Episodes: Scaling Values Before you Expand Making a Decision Pipeline 318 : Why Your Shop is Key to the Success of Coffee 181 : Organizational Self-Knowledge 080 : Changing things in the Cafe : A workflow for Refinement   Reach out for one-on-one consulting and coaching! chris@keystotheshop.com    Visit these amazing sponsors! The best espresso machines in the world! www.lamarzoccousa.com   Custom branded mobile apps for your shop! www.espressly.co
352: Music, Culture, and Coffee w/ Hip Hop Artist, Propaganda As long as it has been around, coffee has always attracted creative and artistic people. Whether it is the coffee shop serving as community gathering spots or just the coffee itself inspiring expression, coffee fuels art, music, culture, and human connection. Today we are going to be talking with an artist whose music career has been focused on covering the truth of these subjects and whose own discovery of specialty coffee has helped shape his work, mindset, and mission. We are having a conversation with hip hop artist, Propaganda! Propaganda grew up in a working class black family and lived in a predominant Latino neighborhood of LAThere was a sense of multiculturalism from the very beginning and Prop saw how one personʼs problem could very similar to that of another person. For Prop, music is way to create conversations about substantial entities that impact us on a daily basis and to see how faith can help guide us along the way. After he graduated college with degrees in illustration and intercultural studies, he taught high school for six years and had a hand in founding two charter schools in LA, one of which had a focus on the arts. 2007 he resigned from teaching to pursue music full-time and began touring as a solo artist. He joined the Humble Beast family and unveiled a series of four albums that put his music on the map. Prop fell in love with coffee while on tour and has since been a coffee entrepreneur, enthusiast, and advocate even producing 2 Sprudgie award winning coffee focused songs, "If Coffee was a Man, and "Calibrate" This is a wonderful and deep conversation about music, cultural authenticity, courage, and the cup of coffee that brings us together.  We cover: Finding art and music Motivations and going full time Discovering coffee and waking up the pallet Elegance and complexity of art and coffee Connecting culture to coffee Coffee as the heritage of POC Bringing POC into the coffee space Authenticity and overcoming the fear of being you Shop spaces representing culture The importance of collaborations and lifting others up Links: www.prophiphop.com Red Couch Podcast Hood Politics Music Video "Calibrate" If Coffee was a Man   Related Episodes: (seriously listen!) 337: Founder Friday w/ Diana Martinez of Cafe Calle, Los Angeles 284 : Founder Friday! w. Jackie Nguyen of Cafe Cà Phê | Kansas City, MO 310 : Founder Friday w/ Jelynn Malone and Beverly Magtanong of Mostra Coffee 348: Founder Friday! w/ Benito Burmudez of Cafe Unido, Panama City, Panama! 199 : Founder Friday w/ Mario Jimenez of Banana Dang Coffee, Oceanside, CA 289 : Founder Friday w/ Ochen Simon Eidodo of Chariots Coffees, Uganda! 279 : Founder Friday! w/ Daniel Brown and Nephthaly Leonidas of Gilly Brew Bar 236 : Founder Friday! w/ Meil Castagna-Herrera & Curtis Herrera of Cafe Corazon! 183 : Exploring Diversity w/ Phyllis Johnson 116 : Understanding Gentrification w/ Dr. Stacey Sutton 338: A Conversation w/ Martell Mason of The Sepia Coffee Project, Detroit, Michigan 089 : La Marzocco USA General Manager, Andrew Daday : Leadership, Innovation, service, heritage   Visit our amazing Sponsors! www.groundcontrol.coffee www.pacficfoodservice.com www.coffeefest.com
Four Steps to Inspiring Your Staff How do I motivate and inspire my baristas? I get asked this question a lot by owners and managers desperate to see excitement and vibrancy in their cafe culture vs aone of slow, uninterested, and minimal participation and engagement.  Today on Shift Break we will explore 4 steps you need to walk through in order to inspire your staff and make the dream of that vibrant engaged culture a reality.  Recommended episodes: 055 : Personal Growth & Development w/ Jared Truby, Cat & Cloud Coffee 293 : Thoughts on Defining Professionalism 059 : Founder Friday w/ Joshua Boyt, Metronome Coffee 248 : The 5 Elements of Resourcing your Team 243 : Encore Episode! “The Sleepwalking Barista (Owner)”   Need advice? KTTS Consulting: chris@keystotheshop.com    The best espresso machines in the world! www.lamarzoccousa.com   Custom branded mobile apps for your shop! www.espressly.co
351 : Pro Tips for Using Spreadsheets w/ Maxwell Mooney, Narrative Coffee In order to have a profitable and consistent coffee shop you need to track and keep your data in order. Whether is labor, expenses, or COGs- spreadsheets are an essential tools to help you build a stable business.  On today's episode we sit down with frequent guest of the KTTS podcast, Maxwell Mooney of Narrative Coffee to talk about his top pieces of advice for using making and using spreadsheets.  Maxwell has been in coffee for well over a decade as a barista, manager, and competitor who then turned entrepreneur with the launch of Narrative Coffee. First he had a cart, then a wonderful brick and mortar, and now a second location. In these five years of operating, growing, and refining Narrative, Maxwell has been guided by his values for quality, hospitality, and community, all supported by systems.  In this conversation we cover:  Is a spreadsheet right for the job? Tracking costs COGs, Labor, expresses, and rent Accounting for waste and labor in cost Appropriate sample size for data Projections Taking the first step with spreadsheets   Links: Maxwell's Spreadsheet UpFlip Interview www.narrative.coffee IG: @narrative.coffee   011 : Founder Friday w/ Maxwell Mooney, Narrative Coffee : hospitality / building relationships / coffee quality 038 : Founder Friday / Narrative Coffee Part 2 w/ Maxwell Mooney : His experience after opening his first brick and mortar COVID-19 Focus w/ Maxwell Mooney, Narrative Coffee, Everette, WA   Related episodes:  302 : Data’s Roll in the Success of your Shop w/ Mark Calhoun and Jim Strarcev of Perfect Cube 009 : How to Approach Data and Metrics w/ Simon Ouderkirk :  330 : Establishing Systems in Your Coffee Shop 057 : SOP’s FTW! Success through Standard Operating Procedures   Visit our amazing Sponsors! www.groundcontrol.coffee www.pacficfoodservice.com www.coffeefest.com
Sacrificing Productivity It feels like we need to constantly be growing and producing something new or else we risk looking like a failure, or that we lack ambition. The idea that we always need to be expanding and taking on new things is a flawed one that often submarines our chance at finding fulfill ent fro what we do.  Today on Shift Break we will be talking about how sometimes we need to sacrifice productivity for the sake of our health and why appropriate growth is better than constant growth.  Related episodes: Doing What You Want -vs- Doing What is Needed Scaling Values Slowing down your Response Time Grass Roots Improvement: Tapping into the power of your staffs observations and ideas Accurate Reflection : A very important end of year challenge and encouragement to the Keys to the Shop community The best espresso machines in the world! www.lamarzoccousa.com   Custom branded mobile apps for your shop! www.espressly.co
350 : The Physics of Filter Coffee w/ Jonathan Gagné Brewing a great cup of coffee is what we all strive to do daily. Over the years, our own understanding of how to do this well has grown as the body of literature and content regarding brewing science has increased. Most recently one such resource has been published from someone who has applied their expertise and scientific rigor to the subject of brewing coffee, thus creating one of the most thorough treatments on the subject to date.  On today's show e are talking with the author of the new book, "The Physics of Filter Coffee", Jonathan Gagné ! Jonathan Gagné is a scientific advisor at the Rio Tinto Alcan Planetarium in Montreal, and adjunct professor at Université de Montréal. He completed his Ph.D. in astrophysics in 2015 and moved to the Carnegie Institution for Science in Washington, D.C. for a 3-year postdoc as a Sagan Fellow. He came back to Montreal to start a second postdoc at the Institute for Research on Exoplanets before he was hired by the Planetarium. Jonathan's expertise is focused on brown dwarfs, young stars, exoplanets, and stellar associations. He uses various telescopes throughout the world to carry his research, from the Observatoire du Mont-Mégantic in Québec, the Infrared Telescope Facilities in Hawaii and Gemini-South in Chile. In his free time, Jonathan is also passionate about coffee brewing and has dived deeply into all many aspects of how physics affect coffee preparation for pour overs and more recently espresso. He maintains a blog of his findings and understanding of coffee physics at coffeeadastra.com, and he is the author of the book The Physics of Filter Coffee. This is a wide-ranging conversation that addresses many of the key elements that impact our brewing and how we can apply practical solutions to create wonderful coffee both at home and at at scale in the shop We cover: Motivation through frustrated brewing Beginning his experimentations in coffee Studying the most significant aspects Relying on the community and their experience Applied physics in how water moves through coffee Building and refining you mental model Accounting for the variability in coffee’s behavior Tracking your brews What shops can do to improve extractions at scale Different way of thinking about batch brew Coffee freshness and extraction Recommendation for appropriate bicarb levels in water for brewing Recommended tools to assess your coffee quality Links: Jonathan's Blog : www.coffeeadastra.com Jonathan on IG: @jgagneastrocoffee Buy the book! The Physics of Filter Coffee   Related episodes: 347 : Brewing Coffee and a Career w/ U.S. Brewer’s Cup Champion, Elika Liftee 333: Bridging the Professional and Home Barista Gap w/ Lance Hedrick of Onyx Coffee Lab 286 : Coffee Roasting Best Practices w/ Scott Rao 148 : Exploring the Ground Control Brewer w/ Eli Salomon   Visit our amazing Sponsors! www.groundcontrol.coffee www.pacficfoodservice.com www.coffeefest.com
Up-selling and Hospitality: Helping Customers Make Good Decisions How do we get customers to buy coffees they will like? This is more or less the question I was asked by a client recently in regards to bean purchases and I feel it also speaks to other decisions the coffee shop customer will make in beverage, food, etc.  Today on Shift Break I will give you the answer I gave my client on how to help customers find beans they will like. From there we will talk about my philosophy and approach on up-selling as an important feature of hospitality vs an opportunistic grab for revenue.    Related episodes: 227 : Connecting with Hearts and Minds 092 : Tony “Tonx” Konecny of Yes Plz : Consumer Accessibility, roasting, 3rd wave, subscription 122 : How to be a Cash Register Hero : 6 Essential Skills Blog: Spiders and Customer Service   The best espresso machines in the world! www.lamarzoccousa.com   Custom branded mobile apps for your shop! www.espressly.co
349 : Talking About 21st Century Coffee w/ Kenneth Davids How specialty coffee has evolved, understood, and enjoyed has changed greatly over the past 50 years. Today get to talk someone whose career has not developed in parallel with the coffee industry but has been instrumental in advancing some of the best aspects of it. I'm thrilled to have bene able to sit down with the great Kenneth Davids! Kenneth has been involved with coffee since the early 1970s and has published three books on coffee, including the influential Home Roasting: Romance and Revival, now in its second edition, and Coffee: A Guide to Buying, Brewing and Enjoying, which has sold nearly 250,000 copies in five editions. His latest book, 21st Century Coffee: A Guide, is an unprecedentedly thorough survey of specialty coffee in all of its aspects, authoritative yet engaging. Ken’s workshops and seminars on coffee sourcing, evaluation and communication have been featured at professional coffee meetings on six continents. He is Professor Emeritus of Critical Studies at the California College of the Arts in San Francisco. In 1996 he was awarded a Special Achievement Award for Outstanding Contributions to Coffee Literature by the Specialty Coffee Association of America. One of our industries most influential people. Kenneth’s work has shaped multiple generations of coffee enthusiasts and professionals and in this sense an hour conversation is woefully insufficient to give you even idea of the breadth and Kenneth’s journey and work but here we are and I can honestly say it was true honor to speak with him and to feature his wisdom and perspectives on this show. We cover:  Goals of his new book The new challenges of writing about coffee Honesty and authority of information How Kenneth went form cafe owner to coffee writer Mere communication vs delivering depth of understanding Consumer community and its evolution Starting Coffee review The gap of accessibility and need to building the middle What shapes consumer tastes today Incentivizing accessible excellence Using information to draw people in vs push away Communicating flavor How naturals chawed things The hope for coffee’s future Links: Buy Kenneth's new book!  https://www.kennethdavidscoffee.com   Related episodes:  Sustainability Series #4 : Consumer 069: Hosting Consumer Coffee Classes : 7 Guidelines 035 : The Consumer Revolution w/ Kevin Sinnott 242 : A Conversation with James Hoffmann   Visit our amazing Sponsors! www.groundcontrol.coffee www.pacficfoodservice.com www.coffeefest.com
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