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SMB Community Podcast by Karl W. Palachuk

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Podcasts, articles, and reference materials for Managed Service Providers. Brought to you by internationally recognized MSP Consultant Karl W. Palachuk. Continue Reading >>
Podcasts, articles, and reference materials for Managed Service Providers. Brought to you by internationally recognized MSP Consultant Karl W. Palachuk. << Show Less
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Marnie Stockman - The Formula for Customer Success Host Karl chats with Marnie Stockman. Marnie Stockman, Ed.D. started her career in Customer Success with the toughest customers of all - high school math students. Her passion for education and using data and humor to help others grow and succeed took her from the classroom to Sr. Director of Customer Success of a leading Ed Tech company - and now to co-founder and CEO of Lifecycle Insights - a vCIO/Customer Success platform for MSPs.  With her default setting locked on "Smiles," she aims to create raving fans for Lifecycle Insights and help MSPs do the same for their customers. She strongly believes your clients success becomes your success. When she isn't Lifecycling, she can be found playing volleyball with her husband and two 20-something kids in Greensboro, MD. Resources and Links: https://lifecycleinsights.io https://lifecycleinsights.sucks https://www.amazon.com/Literally-Book-Customer-Success-MSPs/dp/1646492110 https://www.linkedin.com/in/marniestockman/ https://www.facebook.com/lifecycleinsightsmsp https://twitter.com/lifecyclemsp     Sponsor Memo: Acronis Are you still relying on a frustrating patchwork of legacy solutions? Modernize your cybersecurity and data protection with Acronis Cyber Protect Cloud. It’s a single solution that combines backup, anti-malware, and endpoint protection management. As an MSP, you can easily improve clients’ security  posture, eliminate complexity, and generate more recurring revenue. Learn more about Acronis Cyber Protect Cloud at http://Acronis.com
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Marnie Stockman - The Formula for Customer Success Host Karl chats with Marnie Stockman. Marnie Stockman, Ed.D. started her career in Customer Success with the toughest customers of all - high school math students. Her passion for education and using data and humor to help others grow and succeed took her from the classroom to Sr. Director of Customer Success of a leading Ed Tech company - and now to co-founder and CEO of Lifecycle Insights - a vCIO/Customer Success platform for MSPs.  With her default setting locked on "Smiles," she aims to create raving fans for Lifecycle Insights and help MSPs do the same for their customers. She strongly believes your clients success becomes your success. When she isn't Lifecycling, she can be found playing volleyball with her husband and two 20-something kids in Greensboro, MD. Resources and Links: https://lifecycleinsights.io https://lifecycleinsights.sucks https://www.amazon.com/Literally-Book-Customer-Success-MSPs/dp/1646492110 https://www.linkedin.com/in/marniestockman/ https://www.facebook.com/lifecycleinsightsmsp https://twitter.com/lifecyclemsp     Sponsor Memo: Acronis Are you still relying on a frustrating patchwork of legacy solutions? Modernize your cybersecurity and data protection with Acronis Cyber Protect Cloud. It’s a single solution that combines backup, anti-malware, and endpoint protection management. As an MSP, you can easily improve clients’ security  posture, eliminate complexity, and generate more recurring revenue. Learn more about Acronis Cyber Protect Cloud at http://Acronis.com
Jeff Nevins & Josh Wittman - M365 Baselines: Automate and Standard Configurations Host James speaks with Jeff Nevins and Josh Wittman of Simeon Cloud. Jeff has worked in roles ranging from architecture and implementation of complex solutions to building and leading technology organizations. His experience leading teams in software development, cloud engineering, and IT architecture, combined with his passion for automation has led Jeff to found Simeon Cloud, the leading Microsoft 365 configuration management solution. Josh has always been driven by automation and champions the notion that every minute spent doing a repetitive task is a minute not spent growing your business. Josh currently serves as co-founder and chief operating officer of Simeon Cloud. Prior to launching Simeon, Josh worked at American Express, supporting the chief marketing officer with thought leadership and analysis of the company’s sponsorships and marketing investments. Josh began his career working in the capital markets. He received his Bachelor of Science in Applied Economics and Management from Cornell University. In his free time, he enjoys hiking and surfing along the coast of California.   Microsoft 365 has become a best-in-class solution for SMBs. Companies are rapidly adopting Microsoft's suite of collaboration, productivity, and security tools. However, MSPs have no way of managing their client's tenants in a streamlined or standardized way. Settings and policies are scattered across numerous portals. There is no ability to have a single baseline configuration across portals and tenants. That's where Simeon Cloud comes in. We are the first multi-tenant configuration solution that scales and standardizes the management of M365 tenants. We specialize in automated deployments and ongoing baseline management of O365, Azure AD, and Intune configurations.   Resources and links: https://www.simeoncloud.com/ https://twitter.com/simeoncloud https://www.linkedin.com/company/simeon-cloud/     Sponsor Memo: Huntress  Remember Huntress? The cyber startup that helps MSPs detect footholds and persistent malware? If you haven’t checked out their platform recently, it might be time for a fresh look. Over the past two years, Huntress has added a ton of new features and functionality to its managed security platform—including EDR capabilities, a powerful next-gen antivirus, ransomware detection and much much more. The company is on a mission to secure the 99%—those small and mid-market businesses being served by MSPs and IT resellers. Visit huntress.com/mspradio  to learn more about their latest innovations and how they can help you continue growing your security practice. Or, ready to start a free, 21 day trial? Visit huntress.com/mspradio to start today.
Chase Doelling - Consolidating IT in SMB Host Karl chats with Chase of JumpCloud. Chase Doelling is the Principal Strategist at cloud directory platform provider JumpCloud, where he leads the team in creating partnerships that enhance and secure digital identities. He has been working in venture-backed startups across security, integration, and DevOps for the last decade. JumpCloud offers a directory platform, specifically for SMBs and MSPs, that consolidates IT management and secures employees' access to IT resources (devices, applications, servers, networks, and more). Chase can discuss how SMBs and MSPs can leverage JumpCloud to simplify their IT environment, cut IT costs without sacrificing security, and centralize user identity so it's easy both for the admin to manage, and for the end user to navigate. The full-featured JumpCloud Directory Platform is available, for free, for any organization for up to ten users. One partner found that JumpCloud's cost saved them 80% on IT management.  Also, twice a year, JumpCloud surveys IT teams from SMBs to find out their concerns and challenges, their budgets, what trends they're seeing, and more. On June 15, 2022, JumpCloud will be releasing the newest report, and Chase could also discuss how SMBs are increasingly leaning on MSPs, their top security concerns, and how they're addressing rising threats. Chase can share how JumpCloud can help SMBs offer enterprise-grade security without adding enterprise-level complexity - and without paying enterprise-level cost or hiring enterprise-level support teams.   Resources and Links:  https://www.linkedin.com/company/jumpcloud https://twitter.com/JumpCloud A weekly gathering for SMB IT admins to discuss challenges: https://jumpcloud.com/the-it-hour Case study that shows JumpCloud is 1/5 cost: https://jumpcloud.com/resources/case-study-altitude-integrations-reduce-costs JumpCloud sign-up - fully free for up to 10 users: https://console.jumpcloud.com/signup --- Sponsor Memo: Acronis  Are you still relying on a frustrating patchwork of legacy solutions?   Modernize your cybersecurity and  data protection with Acronis Cyber Protect Cloud. It’s a singlesolution that combines backup, anti-malware, and endpoint protection management.   As an MSP, you can easily improve clients’ security  posture, eliminate complexity, and generate more recurring revenue.    Learn more about Acronis Cyber Protect Cloud at Acronis.com.
Robert Sawyer and Daniel Daraban of Bitdefender - Become Your Customers’ Strategic Partner with XDR In this edition of SMBCP, Host Karl sits down with Robert Sawyer and Daniel Daraban to discuss Bitdefender's GravityZone XDR (extended detection and response).  Find out what GravityZone XDR can do for your MSP business.  Robert Sawyer is the director of product marketing for cloud workload security and managed detection and response at Bitdefender. Prior to Bitdefender, he led product marketing for integration and applications at IBM as part of its newly launched automation division. He also led teams in hybrid cloud, tracing his roots back through BPM and SOA, and worked at Rackspace Technology, helping lead marketing for a newly launched managed security service offering. He’s been in the IT space for over 20 years and started his career in software development, working on industry solutions in healthcare and life sciences and media and entertainment. As a Director of Product Management at Bitdefender, Daniel Daraban manages the Bitdefender Business Solutions Group flagship product lines: EDR and XDR. Together with his team, they are on a mission to solve real-world customer encountered issues. Eager to understand day-to-day workflows and how that is impacting the products he manages, Daniel enjoys interacting with customers, prospects and industry analysts to gain valuable feedback. Outside of work you will find him in his tool shed working on various DYI projects, playing around with Arduinos, or riding some of the world’s craziest rollercoasters. Resources and Links: XDR for MSPs Datasheet: https://www.bitdefender.com/content/dam/bitdefender/business/products/msp/Bitdefender-XDR-for-MSP-Datasheet-en.pdf  XDR for MSP launch blog: https://businessinsights.bitdefender.com/how-xdr-can-transform-msp-cybersecurity   Sponsor Memo: PCMatic  PC Matic — Endpoint Security built on a zero trust/default deny foundation Finally - a light weight, simple to deploy & easy to manage approach to application allowlisting. The perfect compliment to your current security stack. No minimums and no annual contracts. Find out more about PC Matic by  visiting PCMatic.com/MSP today.      :-)
Lee Darke - Empowering Canadian MSP's with Professional & Modern Standards Host Karl speaks with Lee Darke of Information Technology Service Providers of Canada, a non-Profit organization dedicated to the Canadian IT Services Sector. ITSPC's goal is to provide a membership-based approach to industry standardization that helps IT Service Providers align to a common standard of service delivery curated by industry peers. And like other professional bodies ITSPC felt the need for standards in service delivery and conduct. ITSPC believes that we need a "Hippocratic oath" of IT service delivery, aligned with a set of standards that professionalize the provider and empower the client. The time has come to ensure that IT services are delivered with a common goal and set of standards that clients can trust. Resources and Links:  https://join.itspc.ca https://www.linkedin.com/company/itspc https://twitter.com/itspcanada https://www.facebook.com/itspcanada   Sponsor Memo: Cisco Did you know Cisco helps Managed Services Providers directly? Know about the Cisco Partner Program? Focused on helping partners combine managed services expertise and service creation with innovative Cisco technology and proven go-to-market resources, there’s a program option for you. With provider pricing, MDF, and marketing resources coupled with Cisco’s leading technologies including Meraki, Duo, and Umbrella, learn more with the link right in the show notes.     https://lnkd.in/gsydMya
Erin Meyers & Jadon Montero of Bitdefender - Introducing MDR Foundations for MSPs! Skill gap, tools complexity, alert fatigue, and other market challenges have become increasingly difficult to navigate in the MSP space. And for those with limited resources, these obstacles will continue to inihibit successful customer service.   In this exclusive interview, Host Karl spoke with Bitdefender's Erin Meyer and Jadon Montero in response to these growing issues and how MDR Foundations look to act as its solution.     Erin has been in the technology industry for over a decade, beginning in Public and Analyst Relations before transitioning to her true passion, product marketing. As Senior Manager, Product Marketing at Bitdefender, Erin focuses on all things Managed Detection & Response (MDR) and is responsible for developing messaging, positioning, and go-to-market strategies that reflect the voice of the customer and convey the true value-props of managed cybersecurity services. Before joining Bitdefender, Erin was a product marketer at Expel, focusing on MDR, threat hunting, and partner integrations.  Jadon is a product manager who specializes in bringing new technologies to market, including a SOAR platform at Rapid7 and a Cloud Attack Surface Management Product at Censys. He recently created Rapid7's Active Response capability for their MDR service, ensuring expeditious remediation in the case of an incident. As a Senior Director of Product Management at Bitdefender, Jadon is the product leader of the MDR service. Jadon is a Las Vegas native whose true joys in life are chicken wings, mezcal, and watching reality TV. Resources and Links: For more information, visit https://www.bitdefender.com.  MDR Foundations for MSPs Datasheet: https://www.bitdefender.com/content/dam/bitdefender/business/msp/Bitdefender-MDR-Foundations-for-MSPs-Datasheet_en.pdf MDR Datasheet: https://www.bitdefender.com/content/dam/bitdefender/business/products/managed-detection-and-response/Bitdefender-GravityZone-MDR-Datasheet-en.pdf Sponsor Memo: Linode Linode – a top Infrastructure as a Service provider has resources specifically for helping MSPs explore  the alternative cloud. Discover this growing market: one of the best-kept secrets in building a scalable, thriving, modern Managed Service Provider business. Learn about the cloud provider landscape, improving KPIs, security, and more in Linode's free ebook, The MSP's Guide to Modern Cloud Infrastructure, available now. This resource and more at linode.com/mspradio.   :-)
Angela Schroeder - Living in Your Own Unique Genius Host James chats with Angela Schroeder. Angela is an entrepreneur, author, speaker, coach, connector, and life-long learner. Angela is passionate about empowering people to live courageously and developing phenomenal cultures and teams.  With over 25 years of experience in launching and growing businesses, record-breaking sales, leading highly successful teams, and developing phenomenal cultures, Angela has learned it all starts with leading yourself well. Angela has trained thousands of business owners, teams, and individuals globally on growing your mindset, growing your business, and growing your life. Author of the Courageous Mind Founder Courageous Strategies & Solutions.  We empower business professionals to operate in their unique genius and delegate everything else using a virtual team so that by focusing on what matters most they can grow their businesses and their lives exponentially faster. Resources and Links: www.thecourageousmind.com @angelabangsschroeder on all platforms Sponsor Memo: Agile Blue  AgileBlue is a 24/7 SOC, XDR and SOAR providing managed breach protection including monitoring,  detection, and automated response to cloud, networks, and endpoints.    Helping MSPs build their cyber business while increasing gross margins, ARR and stickiness. AgileBlue’s  partner program engages, enables, supports, and rewards your business growth with a white-labeled  security dashboard, pooled pricing, marketing collateral, and purpose-built sales content.   A 24/7 extension of your team, learn more at agileblue.com
Richard Tallman & Michael Reeves of BitDefender - Why do MSPs and their customers need MDR services Host Karl chats with Richard Tallman & Michael Reeves of BitDefender.  Richard Tallman is a 20+ year veteran in the technology industry merging the physical & virtual worlds under one umbrella. At Bitdefender, he manages Global Cloud Markets & Managed Service Providers (MSP) working directly with the Remote Monitoring & Management (RMM) Platforms and Cloud & Distribution Marketplaces. Prior to Bitdefender, Richard led the charge at some of the biggest technology companies in the world to streamline and secure customer and partner application enhancements to the cloud for both on and off premise solutions. When not at work he enjoys spending time with his wife and two children while sharing his love of beach volleyball, mountain biking and surfing.  Michael Reeves is the CISSP - Technical Director, Cloud & MSP at BitDefender. With over 22 years in the industry, Mike is a true pioneer of cloud security. His ability to translate engineering concepts to a business audience is unmatched. He enjoys spending time with his family, playing bass guitar, and four wheeling in his Jeep - especially at the same time!   Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide. Guardian over millions of consumer, business, and government environments, Bitdefender is one of the industry’s most trusted experts for eliminating threats, protecting privacy and data, and enabling cyber resilience. With deep investments in research and development, Bitdefender Labs discovers over 400 new threats each minute and validates around 40 billion daily threat queries. The company has pioneered breakthrough innovations in antimalware, IoT security, behavioral analytics, and artificial intelligence, and its technology is licensed by more than 150 of the world’s most recognized technology brands. Launched in 2001, Bitdefender has customers in 170+ countries with offices around the world.  In this edition of SMBCP, we briefly overview the current threat landscape for MSPs and SMBs and how these segments are impacted by the current market trends.  Skills gap, complex tooling, alert fatigue, insufficient or poor onboarding all lead to slow provisioning and license restrictions. Richard and Michael discuss how an MDR service can address these struggles.  Resources and links:  https://www.bitdefender.com Blog: MDR—What is it and Why Should SMBs Care? https://businessinsights.bitdefender.com/mdr-what-is-it-and-why-should-smbs-care Article (MSPs): 10 Things MSPs Should Know About Cybersecurity Insurance https://connect.comptia.org/blog/10-things-msps-should-know-about-cybersecurity-insurance   Sponsor Memo: Acronis  Are you still relying on a frustrating patchwork of legacy solutions? Modernize your cybersecurity and data protection with Acronis Cyber Protect Cloud. It’s a single solution that combines backup, anti-malware, and endpoint protection management. As an MSP, you can easily improve clients’ security posture, eliminate complexity, and generate more recurring revenue. Learn more about Acronis Cyber Protect Cloud at Acronis.com   :-)
Eveline Buchatskiy - Bringing AI to The Masses with Low Code Host Karl chats with Eveline of airSlate. airSlate is a Boston-based technology company specializing in no-code automation solutions, specifically in no-code document workflow automation, eSignature services, and document management.  Eveline leads special projects at airSlate, including partner programs for MSPs as well as the airSlate Academy with a mission to educate and empower a community of people that are passionate about workflow process automation. Eveline is a managing partner at One Way Ventures, a seed-stage venture capital fund investing in exceptional immigrant entrepreneurs. Previously, she was a director at Techstars, a mentorship-driven startup accelerator based in Boston. At Techstars, Eveline along with her team sourced, invested, and nurtured over 50 prominent startups. Eveline is also the former CEO of leading media company Ekonomika, having launched several popular websites including delo.ua, the most quoted business portal in Ukraine. Prior to Ekonomika, Eveline was CEO of high-tech startup APCT, winner of the second annual "Silicon Valley Open Doors" contest in 2006. Before moving to Ukraine, Eveline worked for 10 years as an engineering associate on several multi-million dollar projects for the top industrial gas company Praxair, Inc.     Sponsor Memo: Cisco   Did you know Cisco helps Managed Services Providers directly? Know about the Cisco Partner Program? Focused on helping partners combine managed services expertise and service creation with innovative Cisco technology and proven go-to-market resources, there’s a program option for you. With provider pricing, MDF, and marketing resources coupled with Cisco’s leading technologies inculding Meraki, Duo, and Umbrella, learn more with the link right in the show notes.     https://lnkd.in/gsydMya :-)
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