Soap Free Podcast October 20, 2021 - The importance of smiling
Okay. All right. You're on. Hey, this is JP from Procyon. Thank you for joining me on another Soap Free Podcast today.
I'd like to talk to you about the power of smiling. How is that related to cleaning? Well, we'll get to that at the end of the podcast, but would like to share some thoughts on smiling. So did you know that your voice sounds different when you talk while smiling? It was instructed or suggested to me early in my career that when I answer a phone or I'm talking to people, especially when I'm maybe not feeling cheerful or it's going to be a difficult phone call that I should remember to actually physically smile before I answer the phone or when I'm speaking in those situations because it makes you sound different even over the phone, certainly in person.
It changes people's perceptions in order to reinforce those thoughts and share with you more thoroughly. I want to refer back to one of my not in person, but through book mentors Dale Carnegie, who you heard me mentioned before on the Soap free podcast. Carnegie is famous for teaching sales and personality habits to people who want to become very successful business leaders and salespeople. This is from his how to Win Friends and Influence People. Let me just read to you for a minute or two and then call, he says.
The chairman of the board of directors, one of the largest rubber companies in the United States, told me that according to his observations, people rarely succeeded anything unless they have fun doing it. This industrial leader doesn't put much faith in the old adage. That hard work alone is the magic unlock the door to our desires. I have known people, he said, who succeeded because they had a rip roaring good time conducting their business. Later, I saw those people change.
As the fun became work. Their business had grown dull. They lost all joy in it, and they failed. So you must have a good time meeting people or talking to them. If you expect them to have a good time meeting you.
I have thousands of business people to smile at someone every hour of the day for a week and then come to class and talk about the results. How does it work? Let's see. Here is a letter from William B. Steinhardt, a New York stockbroker.
This case isn't isolated. In fact, it is typical of hundreds of cases. I love this guy. You're going to love it, too. I've been married for over 18 years, wrote Mr.Stunheart, and all that time, I seldom smiled at my wife or spoke two dozen words to her. From the time I got up until I was ready to leave in the morning, I was one of the worst grouches who ever walked the street. When you asked me to make a talk about my experience with smiles, I thought I would try it for weeks. The next morning, while combing my hair. I looked at my glum mug in the mirror and said to myself, Bill, you're going to wipe that scowl off your sour Puss today you're going to smile and you're going to begin right now.
As I sat down to breakfast, I agree to my wife with a good morning, dear and smiled as I said it. You warned me that she might be surprised. Well, you underestimated her reaction. She was bewildered.
I told her that in the future she could expect this as a regular occurrence, and I kept it up every morning. This changed brought more happiness into our home in two months since I started than there was during the entire last year. So he goes on to say at some length that he began to smile at everybody as he went through his day. He had the cashier in a subway or somebody holding the door for him, etc. And he goes on now to say, I soon found that everybody was smiling back at me.
I treat those who come to me with complaints or grievances in a cheerful manner. I smile as I listen to them, and I find that adjustments are accomplished much easier. I find that smiles are bringing me dollars many dollars every day. So for our professional cleaners out there inside, take note of that. Nothing else.
That smile is going to improve your customer relations and bring you more dollars and repeat business and referrals. I promise you. So going on, you don't feel like smiling. Then what? Two things?
First force yourself to smile. And by the way, I had to do that to start with. This is back when I was practicing law and almost every discussion I had was generally on the challenging or unpleasant side. You don't feel like smiling. You force yourself to do it.
If you're alone, force yourself to whistle or humm a tune or sing, act as if you are already happy, and that will tend to make you happy. Here's the way the psychologist and philosopher William James put it, action seems to follow feeling, but really, action and feeling go together. And by regulating that action, which is under the more direct control of our personal Wills, we can indirectly regulate the feeling which is not under our control.
Remember this, everybody in the world is seeking happines